Privacy Policy
At Lochmaddy Marina, we are committed to protecting your privacy. This Privacy Policy explains what data we collect from our visitors, why we collect it, how we secure it, and your rights regarding your information.
1. Data We Collect and Why We Use It
We only collect information that is necessary for the effective management of our marina and to improve your experience.
Data Category | What We Collect | Purpose |
Visitor Registration | Name, phone number, email address and your home address for billing purposes. | To manage bookings, contact you regarding your stay, and ensure safety. |
Vessel Information | Boat name, registration/LOA, beam, draft, and power requirements. | To allocate the correct berth size and manage marina capacity safely. |
Marketing & Loyalty | Email address (with your explicit consent). | To send newsletters, seasonal updates, and exclusive voucher codes to entice you back. |
2. How We Use and Share Your Data
Your trust is incredibly important to us.
- No Selling of Data: We never sell, rent, or trade your personal data to third parties for marketing purposes.
- Personalised Experience: We retain your past visit history and boat details so that when you return, we can offer a faster, more personalised check-in experience.
- Marketing Opt-In: We will only send you newsletters or promotional offers if you have explicitly chosen to receive them. You can opt out of these emails at any time by clicking the “Unsubscribe” link at the bottom of the email, or by simply replying to the email with the word ‘UNSUBSCRIBE’ in the subject.
3. Data Security
We take data security seriously. All information collected is stored securely using industry-standard electronic safeguards and access controls. Only authorised staff members who need the data to perform their jobs have access to it.
4. Data Retention
We keep your information for as long as necessary to provide you with our services, comply with local maritime and safety regulations, or until you request its deletion.
5. Your Rights
Depending on your location, you have the right to:
- Request a copy of the personal data we hold about you.
- Request that we correct any inaccurate information.
- Request that we delete your personal data from our systems.
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at the details at the bottom of this page.